Frequently Asked Questions


Installation FAQs

Windows: Microsoft Windows 10, 8, Windows 7, Windows Vista, or Windows XP.

Mac: OS X: 10.6+.

(Note: Mac OS X 10.4 and 10.5 Users: You will need to download this legacy version.)

First, download the program by going to our Download Page and click on your operating system (Mac or Windows).

Chrome (Windows):

1. Click the "Keep" button.

This is the standard warning for all downloadable files.

2. Click on the Installer.

This will start the installation process.

3. Select your language.

Continue with the installation and enjoy!

Internet Explorer (Windows):

1. Click "Run".

This will start the installer.

2. Select your language.

Continue with the installation and enjoy!

Edge (Windows):

1. Click "Run".

This will start the installer.

2. Select your language.

Continue with the installation and enjoy!

Firefox (Windows):

1. Save the Batch PDF
Merger application.

Click Save File when prompted.

2. Open the Batch PDF
Merger installer.

From your browser's Downloads window, double click the .exe
file that just downloaded.

3. Follow setup instructions.

Select your language and follow installation instructions and you'll be all set!

Mac OS X:

1. Download the file.

From your browser's download location
double click the Batch PDF Merger file.

2. Follow installation instructions.

Follow install instructions to complete the installation.

 uninstall program

Windows 7, 8 or Vista Users:

  1. Click Start and choose Control Panel.
  2. Click Uninstall a program beneath Programs. Note: If you are not using the Category view, open Programs and Features.
  3. Click the Batch PDF Merger entry that is listed.
  4. Click Uninstall.
  5. Click Yes in the User Account Control dialog if it displays.

Windows 10 Users:

  1. Open the Start menu.
  2. Scroll down and click Settings on the left panel.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane. A list of installed apps appears in the right pane.
  5. Select the Batch PDF Merger app and click "Uninstall".

Mac Users:

Simply drag Batch PDF Merger program out of the Applications folder into the trash. Empty the trash.

Installation Errors

A common error you may encounter is a Java-related error and this happens when you are trying to download and install the program while you have the program already open on your desktop (this affects Windows only Users).

The simple fix for this is to either: 1) restart the computer, or 2) quit the program by opening Task Manager, select the program and "End Process", OR do the following:

  • Open the Control Panel
  • Click on System and Securities, then select System
  • In the left tab, click Advanced Systems Properties
  • Select Environment Variables
  • In the System Variables box below, click New
  • Use New Variable Name: _JAVA_OPTIONS and New Variable Value: -Xmx512M, then click OK

Errors During a Merge

If an error occurs during the merge, this typically means one of your PDF files is encrypted or corrupt. Most of these errors are fixed in version 4.4 or higher. Click here to download the latest version.

Windows Users: Open the PDF file with Adobe Reader (here's a link to the free download of Adobe Reader). Simply double click the problematic file and now it will open in Adobe Reader. Then save the file with a new name (File>Save as>PDF), choose a new name and location. Try re-merging the newly saved file. NOTE: This is not the same as right clicking on the file and renaming it!.

Mac Users: Open the PDF file in the Preview Application and rename the file, save it, and try re-merging the PDFs.

Error During License Key Activation

If you are getting an error during the license key activation, try disabling your antivirus software or firewall to resolve this issue. Click here for instructions on how to do so. Our program has been Norton Approved.

Sorry, we do not have a mobile app available. We are working on something and if you'd like to beta test for us, please contact us.

Licensing & Purchasing

You may obtain a Batch PDF Merger key now from our web store. You will get your license key in less than 2 minutes!

We accept all major Credit Cards, Paypal, bank wire transfers, purchase orders (PO), and checks/money orders (available for US customers only).

First, make sure you have downloaded the latest version of Batch PDF Merger from the download page. To activate the key and use the program, you need to be connected to the internet.

Visit our activation page for instructions.

With the 2-year plan, your key can activate up to 3 computers simultaneously.

With the annual plan, the license key will activate one computer. The key cannot be used at the same time on multiple computers.

Yes, Batch PDF Merger can now be installed in server environments. Please contact us beforehand to generate a quote for the number of seats you require.

Please visit our education/government/non-profit program page for these special discounts. For volume discounts, please visit the volume discount page.

There is no need to reinstall or download anything else. Your existing installation can be registered by copying and pasting your license key into the registration form of the software.

License key activation instructions can be found here.

No. For your added security, we do not handle credit card information over the phone, email, or fax.

You can pay directly via our secure online web store.

You will be shown your license key immediately after the purchase. We also send an email within seconds confirming the transaction, which includes the license key for your records and license key activation instructions.

Certainly, please download the demo from our download page. The demo is limited by the placement of a SAMPLE mark on the documents and a maximum of 2 files can be processed at once.

A license key will remove these restrictions.

Your backup CD will ship within 24 hours of your order. Please allow 7-10 business days for delivery. All domestic and international deliveries will be handled by the US Postal Service.

Software-Related FAQs

No, you do not need Adobe Acrobat. In fact, you'll save hundreds of dollars by using Batch PDF Merger. Batch PDF Merger is the #1 file merging alternative to Adobe Acrobat. Let Batch PDF Merger do the heavy lifting for you. Both Mac and Windows versions are available.

Three words: Security, Speed, and Size! With online services, you need to upload all your files to an unknown web server (or "the cloud"), which at times may not have the necessary security features in place to protect your confidential PDF documents.

With a desktop application such as Batch PDF Merger, every part of the merging process is done right on your computer. Nothing leaves your computer. There are no file size restrictions or security issues. Since you are not uploading/downloading your documents, the merging process will be much faster than an online PDF merging service.

This is a very common scenario. First, add your files into the program and click the "Split/View Pages" button. Your pages will appear in the right window and from there, you can remove select pages. When you are finished, go ahead and click the "Merge Files" button.

If you need to split each page into into its own file, we offer a more advanced product that will handle PDF file splitting - Multi PDF Splitter.

Absolutely. After you drag the PDF files into the window, simply click the button "Split/View Pages" and you can then drag and insert individual pages in between other pages of your files. You control the order of the merged file.

A page thumbnail is shown to guide you in selecting the proper page. If you need to save the split PDF pages as individual files, you will need Multi PDF Splitter.

Yes, Batch PDF Merger will retain all hyperlinks embedded in your files after a merge.

This is a limitation of our demo version. To permanently remove the SAMPLE mark and be able to convert more than 2 files at once, you will need to purchase a license key from our web store.

In some cases, a user will activate the license and inadvertently try to convert a file that has the SAMPLE mark on it from previous runs. Make sure you use the original files, ones without the SAMPLE mark after you have activated the license key.

File size limitation is hard to predict. The program's processing speed and capability depend on many variables. Depending on file sizes, quantity of files and complexity, your computer's available RAM, processing speed, and operating system, the processing times will vary. Try to close out any unnecessary applications when running the program - this may help speed up processing times.

Oops! This is a very common problem. We recommend using one of these free services: SendSpace.com or Dropbox. Dropbox allows you free storage up to 2GB so you may freely share your large documents.

No, but we recently released a new product - Multi PDF Converter, which will convert multiple PDF files to JPG/JPEG or JPG/JPEG back to PDF.