We are headquartered in Charlotte,
Essex Software, LLC
9935D Rea Road, Suite 131
Charlotte, NC 28277 USA
Phone: 704-900-3454 (Available Monday through Friday, 9AM-5PM EST)
We respond promptly to support requests. Normally, we are able to respond to most requests within 24 hours or sooner (often within an hour).
Some customers have anti-spam/firewall software that may block normal emails. If you purchased our products and haven't received your email confirmation, please contact us providing an alternate email where we may contact you.